“You” means the party entering into this agreement for
services with Us, and includes the party to whom Our quotation is addressed and
the party by whom the acceptance is signed, and “Your” has corresponding
“Goods” means all furniture and other affects which are to
be the subjects of the services.
“Services” means the whole of the work to be undertaken by
Us in connection with the Goods including removal and (if applicable) storage.
“Subcontractor” means any person other than one of our
employees who, under any agreement or arrangement with Us (whether directly or
indirectly) performs or agrees to perform the whole or any part of the
1.1 Words in the
singular include the plural, and words in one or more genders include all
2. We are not Common
We are not Common Carriers and accept no such liability as
such. We reserve the right to refuse to quote for the carriage of goods for any
particular person and for the carriage of any goods or classes of goods at our
3. Your Obligation
supplied by you. We have relied upon information supplied by you. You warrant
that the information you have provided us is correct.
3.2 Owner or Authorised
agent. You warrant that you are the owner of the goods or authorized to act on
behalf of the owner.
3.3 Presence at
Loading/Unloading. It is agreed that no inventory of the goods being moved
and/or stored will be taken. The pre- existing condition of any goods will be
verbally agreed upon. In order to agree on these arrangements, You will ensure
that You or Your appointed representative is present at all times during
loading/unloading, in all situations. Where You or Your representatives leave,
for any amount of time, we will not repair, or compensate You for any damage.
Goods. You will provide written notice of goods prior to the commencement of
the removal or storage which are of a fragile or brittle nature and which are
not readily apparent as such and any special precautions that should be taken
when carrying those goods that we cannot reasonably be expected to be aware of.
Items. You will provide written notice of items which compromise jewellery,
precious objects, works of art, money, collections of items or precision
equipment, and all items valued in excess of $3000, prior to the commencement
of the removal or storage services.
3.6 Goods Left
Behind or Moved in Error. It is Your responsibility to ensure that all goods to
be moved (other than goods being removed from store) or stored are uplifted by
Us and that none is taken in error.
3.7 Acceptance of
Goods. At the completion of the move, You or Your authorized representative
will be asked to record on the face of this document (in the space provided)
any damage to Goods or property. If You or Your representative refuse to sign
the record, this refusal will be taken to be a waiver of any right to claim for
loss or damage.
4. Method of Carriage
4.1 Mode of
Carriage. We shall be entitled to carry the goods by any reasonable route,
(having regard to all circumstances including the nature and destination of any
Goods being carried on the vehicle) and by any reasonable means.
Subcontractors. We may use a subcontractor or subcontractors to undertake the
whole or any part of the services, but if we do so, We will continue to be
responsible to You for the performance of the Services.
4.3 Liability of
Subcontractors and Employees. Any provisions in these conditions which limit
Our liability also apply to Our subcontractors and to our employees and to the
employees of Our subcontractors. For the purpose of this sub-clause, We are or
are deemed to be acting as an agent or trustee on behalf of each of the persons
referred to, and each of them shall to that extent be deemed to be parties to
We shall not be bound to deliver the Goods except to You or
a person authorized by you to receive the goods. If we cannot deliver the goods
either because there is no authorized person there to receive them on Our
arrival or because We cannot gain access to the premises. Or for any other
reason beyond our control, We will be entitled to unload the goods into a
warehouse, and will be entitled to charge an additional amount for storage and
for the subsequent re-delivery of the Goods. If this happens, We will endeavour
to contact You to ascertain whether You have alternative instructions.
6. Charges &
6.1 Variation of
Work Required and Delay. If the work You ultimately required Us to do varies
from the work from which a quotation or estimate has been given, or if We are
prevented from or delayed in undertaking the Service of any part thereof,
(except where that prevention or delay resulted from a factor within Our
control), We will also be entitled to make a reasonable additional charge. We will
also be entitled to reimbursement from You of any amount which We have been
required to pay a third party (other than a subcontractor) to obtain or effect
delivery of the Goods.
6.2 Delay. Delays
due to traffic conditions or road repairs, selection of route and the like and
vehicle break down are inherent in the furniture removal industry. We will not
be liable for any loss or damage or consequential loss as a result of our
transit or being delayed for any reason other than factors within our control.
6.3 Alteration of
Dates. If a date for performance by us of any services is agreed upon, and you
enquire that date to be altered, or the Goods are not available on that date,
We will be entitled to make a reasonable additional charge for any loss or
additional expense occasioned by such alteration or unavailability. 6.4
Cancellation of Job: For local move booked by us, if customer cancel the job
after paying the deposit there is a cancellation charges of $100 will apply.
The deposit is non refundable in any case. 6.5 For Interstate move we take
deposit of certain amount ( 30 %) of total job quoted while booking. The
remaining payment we collect once the job is loaded into the truck. Our driver
doesn’t collect cash payments on Pick up.
7. Lien On Goods
Until Payment Is Received.
All goods being mover or stored shall be subject to a
general lien for any outstanding monies owed by You. Should circumstances arise
that make it reasonable to conclude that You are unwilling or unable to pay any
due charges in the required form or at a required place or time, We reserve the
right to retain or refuse delivery of any Goods or to re-enter Your premises
and seize some or all of the goods delivered. When payment is not received
within 14 days, We reserve the right to dispose of
The goods in lieu of payment.
We will not be liable for any loss or damage, nor any delay
which result from any cause beyond our control.
8.1 Damage To Goods
– Packaging. If the Goods sustain damage by reason of defective or inadequate
packing or unpacking, and the packing or unpacking (as the case maybe) was not
undertaken by Us or a subcontractor, We will not be liable.
8.2 Damage To Goods
– Inherent Risk. Certain goods (including but not limited to electrical,
mechanical appliances, computer equipment, scientific instruments, certain
musical instruments, pot plants, plants, glass items and furniture made of
pressed wood,) are inherently susceptible to suffer damage or disorder being
moved no matter how carefully they are handled. We will not be liable in
respect of these items.
8.3 Damage To Goods
– dismantling and re-assembly. Part of the removal may require the dismantling
of goods and their re- assembly. At your request we may do so but accept no
responsibility for any damage or loss occurring or resulting. We do not
guarantee reassembly, and will charge for the time it takes regardless of
8.4 Damage To Goods-
The goods weigh in excess of 100kgs (the Company may refuse to remove large or
cumbersome goods and may carry separate additional charges and any damage which
occurs will be at the Customer's sole risk).
8.5 Damage To Goods-The
Carrier accepts no responsibility for any loss or damage of any nature arising
out of or incidental to the carriage or any service ancillary there to whether
due or alleged to be due to misconduct or negligence on the part of the Carrier
9. Loss or Damage
9.1 Must Report
any Damage before completion. As the existing condition of the Goods are
subject to verbal agreement, You must inspect all the Goods as they are
unloaded and/or relocated and any damage considered to have been caused by Us
must be listed on the front of this document. No claims will be accepted for
any damage discovered after We have left the move, except where We have
pre-packed Your small items into boxes or wrap the items. Where this is the
case, any damage to any items contained in the boxes packed or wrap by us must
be reported to Us within 48 hours of the completion of Our Services. No claim
against the Carrier shall be brought unless lodged in writing at the office of
the Carrier within 48 hours after delivery of the goods.
9.2 Our Damage
Only. Where You or a person with Your agreement participates in the move, We
are not liable for any damage not caused by Us. We will only be liable for loss
or damage resulting from our negligence and in any event liability will be
limited to $250 per contract.
9.2.1 To claim we
need certain documents from you:
b) Quotation for
c) Copy of
d) Inventory or
e) Any other
documents that you think may assist us in understanding your claim.
The claimed items/damaged items must be professionally
wrapped by us or by our sub-contractor.
Procedures. As soon as possible after the happening of any event which may give
rise to a claim under the policy, the customer(s) must:
1. Take all
reasonable steps to prevent any further loss or damage;
2. Note details
of any loss or damage on the removal company’s inventory and/or condition
3. Contact us on
4. Within 48
hours of receipt of goods, lodge a written claim with the removal company
(using any form provided by the removal company).
10. Insurance: We recommend that you
insure your goods while they are in our possession or subject to our control.
We can assist you to arrange insurance through an insurer with whom we have an
existing relationship.Alternatively,you can arrange insurance through an
insurer of your choosing.
10.1 We will only
assist you to arrange insurance if you request us to do so in writing. Details
of the types of cover and the applicable rates are available on request. We
offer public liabity & transit insurance to customer. For any claim,
customer has to pay excess while lodging the claim.