“You” means the party entering into this agreement for
services with Us, and includes the party to whom Our quotation is addressed and
the party by whom the acceptance is signed, and “Your” has corresponding
“Goods” means all furniture and other affects which are to
be the subjects of the services.
“Services” means the whole of the work to be undertaken by
Us in connection with the Goods including removal and (if applicable) storage.
“Subcontractor” means any person other than one of our
employees who, under any agreement or arrangement with Us (whether directly or
indirectly) performs or agrees to perform the whole or any part of the
“You” means the party entering
into this agreement for services with Us, and includes the party to whom Our
quotation is addressed and the party by whom the acceptance is signed, and
“Your” has corresponding meaning.
“Goods” means all furniture and
other affects which are to be the subjects of the services.
“Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal
and (if applicable) storage.
“Subcontractor” means any person other than one of our employees
who, under any agreement or arrangement with Us (whether directly or indirectly) performs
or agrees to perform the whole or any part of the services.
1.1 Words in the singular include the plural, and words in one or more
genders include all genders.
are not Common Carriers
We are not Common Carriers and
accept no such liability as such. We reserve the right to refuse to quote for
the carriage of goods for any particular person and for the carriage of any
goods or classes of goods at our discretion.
Obligation and Warranties
supplied by you. We have relied upon information supplied by you. You warrant
that the information you have provided us is correct.
3.2 Owner or Authorised agent.
You warrant that you are the owner of the goods
or authorized to act on behalf
of the owner.
3.3 Presence at Loading/Unloading. It is agreed
that no inventory of the goods being moved
and/or stored will be taken.
The pre- existing condition
of any goods will be verbally agreed upon. In order to agree on these
arrangements, You will ensure that You or Your appointed representative is
present at all times during loading/unloading, in all situations. Where You or
Your representatives leave, for any amount of time, we will not repair, or
compensate You for any damage.
Goods. You will provide written notice of goods prior to the commencement of
the removal or storage which are of a fragile
or brittle nature
and which are not readily
apparent as such and any special precautions that should be taken when carrying
those goods that we cannot reasonably be expected to be aware of.
Items. You will provide written notice of items which compromise jewellery,
precious objects, works of art, money, collections of items or precision
equipment, and all items valued in excess of $3000, prior to the commencement
of the removal or storage services.
3.6 Goods Left
Behind or Moved in Error. It is Your responsibility to ensure that all goods to
be moved (other than goods being removed from store) or stored are uplifted by
Us and that none is taken in error.
3.7 Acceptance of
Goods. At the completion of the move, You or Your authorized representative
will be asked to record on the face of this document (in the space provided) any damage to Goods or property. If You or Your representative refuse to sign the
record, this refusal will be taken to be a waiver of any right to claim for
loss or damage.
of Carriage and Subcontractors.
4.1 Mode of
Carriage. We shall be entitled to carry the goods by any reasonable route,
(having regard to all circumstances including the nature and destination of any
Goods being carried on the vehicle) and by any reasonable means.
We may use a subcontractor or subcontractors to undertake the whole or any part
of the services, but if we do so, We will continue to be responsible to You for
the performance of the Services.
4.3 Liability of
Subcontractors and Employees. Any provisions in these conditions which limit
Our liability also apply to Our subcontractors
and to our employees and to the employees of Our subcontractors. For the purpose
of this sub-clause, We are or are
deemed to be acting as an agent
or trustee on behalf of each of the persons
referred to, and each of them shall to that extent
be deemed to be parties to this agreement.
shall not be bound to deliver the Goods except to You or a person authorized by
you to receive the goods. If we cannot deliver the goods either because there
is no authorized person there to receive them on Our arrival or because We
cannot gain access to the premises. Or for any other reason beyond our control,
We will be entitled to unload the goods into a warehouse, and will be entitled
to charge an additional amount for storage and for the subsequent re-delivery
of the Goods. If this happens, We will endeavour to contact You to ascertain
whether You have alternative instructions.
6.1 Variation of Work Required
and Delay. If the work You ultimately required Us to do varies
from the work from which a quotation or estimate has been given, or if We are prevented
from or delayed
in undertaking the Service of any part thereof, (except
where that prevention or delay resulted
from a factor within Our control), We will also be entitled
to make a reasonable additional charge. We will also be entitled to reimbursement from You of
any amount which We have been required to pay a third party (other than a
subcontractor) to obtain or effect delivery of the Goods.
6.2 Delay. Delays
due to traffic conditions or road repairs, selection of route and the like and
vehicle break down are inherent in the furniture removal
industry. We will not be liable for any loss or damage
or consequential loss as a result of our transit
or being delayed for any
reason other than factors within our control.
Fee’s/Tickets: Customer Is Liable To Pay All Parking Fee’s & Fine If The
Valid Parking Space Is Not Available.
6.4 Loading and
Unloading Time: For local move we charge minimum 2 hours once we made the
booking. For more details please check the confirmation of booking.
6.5 Loading and
Unloading Time: For Interstate move quotes we provide includes 2 Hours for
loading and 2 Hours for unloading. If the job consumes more time after
allocated time frames there is extra charges which can be found on your job confirmation.
6.6 Alteration of
Dates. For Local & Interstate Booking If a date for performance by us of
any services is agreed upon, and you enquire that date to be altered, or the
Goods are not available on that date, we will be entitled to make a reasonable
additional charge for any loss or additional expense occasioned by such
alteration or unavailability.
of Job: For local move booked by us, if customer cancel the booking after
paying the deposit there is a cancellation charges of $100 will apply.
Interstate move booked by us, If customer cancel the booking after paying the deposit,
The deposit is non refundable.
Interstate move we take deposit of certain amount (30 %) of total job quoted
while booking. The remaining payment we collect once the job is loaded into the
truck. We don’t collect cash payments on Pick up.
On Goods Until Payment Is Received.
All goods being mover or stored shall be subject to a general
lien for any outstanding monies owed by You. Should
circumstances arise that make it reasonable to conclude that You are
unwilling or unable to pay any due charges in the required form or at a
required place or time, We reserve the right to retain or refuse delivery of
any Goods or to re-enter Your premises and seize some or all of the goods delivered. When payment is not received
within 14 days,
We reserve the right to dispose of the goods in lieu of payment.
We will not be liable for any loss
or damage, nor any delay which result from any cause beyond our control.
8.1 Damage To
Goods – Packaging. If the Goods sustain damage by reason of defective or
inadequate packing or unpacking, and the packing or unpacking (as the case
maybe) was not undertaken by Us or a subcontractor, We will not be liable.
8.2 Damage To
Goods – Inherent Risk. Certain goods (including but not limited to electrical,
mechanical appliances, computer equipment, scientific instruments, certain
musical instruments, pot plants, plants, glass items and furniture made of
pressed wood,) are inherently susceptible to suffer damage or disorder being
moved no matter how carefully they are handled. We will not be liable in respect of these items.
8.3 Damage To
Goods – dismantling and re-assembly. Part of the removal may require the
dismantling of goods and their re- assembly. At your request we may do so but
accept no responsibility for any damage or loss occurring or resulting. We do
not guarantee reassembly, and will charge for the time it takes regardless of non-completion.
8.4 Damage To Goods- The goods weigh
in excess of 100kgs (the Company may refuse to remove large or cumbersome goods and may carry separate additional charges and any damage
which occurs will be at the Customer's sole
8.5 Damage To
Goods-The Carrier accepts no responsibility for any loss or damage of any
nature arising out of or incidental to the carriage or any service ancillary
there to whether due or alleged to be due to misconduct or negligence on the
part of the Carrier or not.
9.1 Must Report
any Damage before completion. As the existing condition of the Goods are
subject to verbal agreement, You must inspect all the Goods as they are
unloaded and/or relocated and any damage considered to have been caused by Us
must be listed on the front of this document. No claims will be accepted for
any damage discovered after We have left the move, except where We have
pre-packed Your small items into boxes or wrap the items. Where this is the
case, any damage to any items contained in the boxes packed or wrap by us must
be reported to Us within 48 hours of the completion of Our Services. No claim
against the Carrier shall be brought unless lodged in writing at the office of
the Carrier within 48 hours after delivery of the goods.
9.2 Our Damage
Only. Where You or a person with Your agreement participates in the move, We
are not liable for any damage not caused by Us. We will only be liable for loss
or damage resulting from our negligence and in any event liability will be
limited to $250 per contract.
claim we need certain documents from you:
b)Quotation for replacement/repairs,
c) Copy of
d) Inventory or packing list.
e) Any other documents that you think may assist us in understanding
claimed items/damaged items must be professionally wrapped by us or by our
9.3 Claims Procedures. As soon as possible after the happening
of any event which may give rise to a claim under the policy,the customer(s) must:
1. Take all
reasonable steps to prevent any further loss or damage;
2. Note details
of any loss or damage on the removal company’s inventory and/or condition report;
3. Contact us on email@example.com
4. Within 48 hours
of receipt of goods, lodge a written claim with the removal company (using any
form provided by the removal company).
10. Insurance: We recommend that you insure your goods while they
are in our possession or subject to our control. We can assist you to arrange
insurance through an insurer with whom we have an existing
relationship.Alternatively,you can arrange insurance through an insurer of your
We will only assist you to arrange insurance if
you request us to do so in writing. Details of the types of cover and the
applicable rates are available on request. We offer public liabity &
transit insurance to customer. For any claim, customer has to pay excess while
lodging the claim. The excess amount will notify once the claim is lodged.